Shipping Policy

 

Delivery Terms – RÖSTA

At RÖSTA, we work to provide you with a smooth, safe and reliable delivery experience. Please read the delivery terms below carefully.

1. Delivery Areas

We primarily deliver within the United Kingdom, but we also offer delivery to selected international destinations.

If you have questions about delivery to your country, feel free to contact us:
📧 contact@rostagrill.com

2. Processing Time

All orders are processed within 1–3 business days.

Please note:

• Orders received on weekends or public holidays are processed on the next business day

3. Delivery Time

Delivery time varies depending on the delivery address and the shipping method chosen:

• Standard shipping: 4–10 business days

We always strive to meet these timeframes, but delays may occur, for example due to:

• customs clearance
• high volume at the shipping carriers
• weather conditions or other external factors

4. Shipping Costs

Shipping costs are calculated during checkout, based on:

• the delivery address
• the shipping method chosen

Occasionally, we offer free shipping during promotional periods or above a certain order value. This is displayed automatically at checkout once the conditions are met.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation by email with a tracking link. There you can follow your delivery in real time.

6. Returns and Exchanges

Information about returns and exchanges can be found in our Return and Refund Policy.

Please note:

• The cost of return shipping is borne by the customer, unless otherwise stated