Cancellation & Returns

 

Return and Refund Policy – RÖSTA

At RÖSTA, we want you to feel confident about your purchase. If you are not completely satisfied, we offer a simple and hassle-free return process. Please read the policy below carefully.

1. Return Period

You have 30 days from receiving your order to request a return.

Cancellation:
You can cancel your order within 1 hour of completing the purchase. After this time, cancellation is no longer possible. You will then need to wait for the delivery and return the item in accordance with this policy.

2. Return Process

How to start a return:

Send an email to contact@rostagrill.com with:

• your order number
• the reason for the return

Pack the product carefully so it is not damaged during transport.
Send the item to the return address (instructions will be provided by email).
Once we have received and inspected the product, we will process your refund.

3. Refund

• You will receive a confirmation once we have received your return
• If the return is approved, the refund will be issued within 10 business days
• The refund will be made using the same payment method used for the purchase

Note:
The cost of return shipping is borne by the customer, unless the item is defective or was delivered incorrectly.

4. Products Excluded from the Right of Return

The following products are excluded from the right of return:

• Custom-made products (e.g. engraved or made-to-order items)

5. Withdrawal (Model Form)

If you wish to exercise your right of withdrawal, you can fill in the following details and send them by email:

To: contact@rostagrill.com

I hereby withdraw from the purchase of the following goods:

• Order number:
• Order date:
• Date received:
• Name:
• Address:
• Date:

(Signature only required if this form is submitted on paper)

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